Payment Policy


Payments – what you need to know

When ordering medication through this website you will be paying with your Mastercard or Visa credit or debit card.
The policy for payments is that your credit/debit card will not be charged until your ordered medication has been delivered and signed for.

When you place an order your card is “authorised/pre-charged” , this means that the amount of your payment is no longer available to you even though your card has not been “charged”, it is “held” by the processing company until your order is delivered and then “charged”.  IF for whatever reason your order is “cancelled”  then your money will be “freed up”  anywhere from 1–5 days after the transaction date depending on the bank’s policy.

At no point before your order has been delivered and signed for is your card charged.

There seems to be a general misunderstanding between “charged” and “authorised/pre-charged” some companies do “charge” your card as soon as you place an order, your money is then gone altogether.
Please go to wikipedia for a maybe better explanation.

Pain medication and payments

Pain medication such as Tramadol, zydol, Codeine etc. contain substances that could cause addiction and these medicines are certainly abused by certain individuals, (pain medication dependancy)
There is a very tight ordering policy for the allowed monthly amount and payment method to hinder abuse of the medication.
Only the patient may order and pay for the medication, it is not allowed that another person other than the patient use a credit/debit card to pay for the medication, this is a strict policy and no exceptions are made.
This is where also misunderstandings occur, patient orders medication but is paid for by another person, the card is authorised automatically, we cannot accept the placed order and it is cancelled.
Even though the transaction is immediately cancelled (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank’s policy.
This has absolutely nothing to do with us and we have no control over this.